PT
Phumelele T
1 reviews | Active since Dec 2017
15 Nov 2023, 19:22
Complaint
Why is it that when clients take out wills with you you don't explain to them that the bank is automatically appointed as and excecuter who by the way does not take any responsibility except to wait for distribution and the percentage you get.
No follow-ups are done the only time it's done it's when you call and they keep changing Administrators and they are never giving feedback on the everytime you have to explain the contents of the file all over again.
Not that written this will change how estate is handled I'm just putting it out there. Worst service ever I strongly advise ppl against taking out wills with fnb
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Phumelele T's updateReviewer Update
20 Nov 2023, 21:09It's very unfortunate that fnb did not even take the time to call me and understand my grievance in order to resolve accordingly instead I'm bombarded with email back and forth yet the is no understanding the root of my complaint. How do you resolve a complaint when you don't understand where the client is coming from? I'm very disappointed by the way fnb has decided to frustrate us instead of giving us a clear understanding of the situation. I will post my experience on all social platforms and media if need be.....
PT
Phumelele T's update20 Nov 2023, 21:09
Reviewer Update
It's very unfortunate that fnb did not even take the time to call me and understand my grievance in order to resolve accordingly instead I'm bombarded with email back and forth yet the is no understanding the root of my complaint. How do you resolve a complaint when you don't understand where the client is coming from? I'm very disappointed by the way fnb has decided to frustrate us instead of giving us a clear understanding of the situation. I will post my experience on all social platforms and media if need be.....