Complaint

Good day

I have lodged a complaint on FNB website with incident number *** , for over a month I have not had any feedback regarding my complaint, A collection agency informed me last year I can pay the outstanding balance at a discounted rate of 50%,I have asked the manager at FNB to give me a call after I have had numerous conversations with the consultants at FNB ,Last month all of a sudden another collection agency called Mzanzi a person by the name of Yuvesh Ramcharan, called me, Why is the account being sent to different collection agencies, All I want to do is settle the account at the 50% discounted rate that was promised to me, Why is it taking 5 months to get an answer? All I want is to pay what I was promised I had to sacrificed a lot to get the 50% .I want to pay the amount ( 50%) to settle this account today . This experience with FNB made me realise I need to think twice before I want to be a client of you again . Pathetic Service .