Complaint

I COLLECT MY SONS CARD AT THE BRANCH IN NOVEMBER AND ABOUT 3 WEEKS LATER WHEN I TRIED TO USE THE CARD AT THE ATM IT SHOWED THAT THE CARD IS CANCELED 😞 LIKE HOW DOES A BRANCH ISSUED A CANCELED CARD, NOW I MUST TAKE AN EXTRA TRIP TO COLLECT THE CARD AGAIN AND THE BRANCH CANT EVEN GIVE ME AN EXPLANATION OF WHY WAS THE CARD CANCELED REALLY!!!!!