Complaint
<p>I went to Centurion Branch on saturday, wanting to close my extra cheque account, the lady confirmed I can log a call with Head Office and they will close it, only to be informed telephonically now, that it is not possible. I've been trying for months now to activate my savings pocket account without any luck. Really I am not asking for a credit card. Please close my inactive cheque account and activate my savings pocket with my current cheque account.</p>
Good day Ms. trudie-bezuidenhout
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. trudie-bezuidenhout
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Thank you for sorting out my querie. Much appreciated.
Thank you for sorting out my querie. Much appreciated.