COMPLAINT
<p>I have a Smart loan account and on Tuesday 3 January 2017 I erroneously transferred R700 from my savings account to the Smart loan instead of my Smart Account. I immediately called the loan department and asked for a reversal which they said would be done. On Saturday 7 January 2017 I went to FNB Willowbridge to enquire about the reversal and it was still not reversed. The consultant called the loan department and I am still waiting!!! </p> <p>I cannot understand why there has to be 48 hours hold on this money??? This is ridiculous and not acceptable!!! FNB how can we help you? what a joke!</p>
Good day Ms. CLAIRE-COLE
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Ms. CLAIRE-COLE
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***