Complaint

I made a deposit erroneously into FNB client account instead of FNB Loan Account. That was made since August 2015 until February 2016 without noticing because I put a 4 instead of a zero in the account number . I noticed that when I was phoned by FNB attorneys Barret and Associates informing me that my account has been handed over to them because of non-payment. I was surprised because to my knowledge I was up to date with the account. I went to my bank (Capitec) and they retrieved all the payments because I was using remote banking it was then that I noticed that the account is not right. I went to FNB to report the matter and I was told that the person is their client and it is a cheque account. I tried to persuade them to kindly inform the person or give me his/her details so that I can speak to him/her. They told me it is my fault they don't enter anywhere and cannot do anything to assit. Capitec in their part told me they would reverse the monies but they are over 40 days old and they cannot. I tried all the necessary avenues to speak to FNB but to no avail. The money I have paid to that unknown person is R1 800.00 I humbly need your assistance in this matter