COMPLAINT

I requested the bank via telephone to send me the letter confirming my banking details which they advised that they will charge for and I agree that as the letter was requested by my employer and they didn't want the bank statement. <br> <br> This was in early January 2016. <br> <br> The first letter received on 19/01/2016 from Sharon Mabaso my surname was incorrectly spelled on the letter so I responded to her requesting that she amend the letter correctly (GCABASHE not GCABESHE). Which she did and sent me the letter again after few days which she was far from being correct as it had some other person's banking details. again told her that the banking details she has provided are for somebody else and asked her to send the letter again.<br> <br> I've done so many follow ups with her since then to date no letter has been received and on the emails she sent there was no signature with her details not sure which branch she's based hence I'm sending complains through this platform. because if I phone them they will charge me again as this will be the 2nd request. <br>