complaint

This is a complaint directed to FNB Queen STreet Durban. I sent my driver to deposit an amount of R2337 for a supplier. The person near the front ATMs refused to allow my staff into the bank to deposit the money and insisted that we use the ATM . we explained that we had coins ie the amount was R2337. He was told that we had to round off the amount.<br> <br> THIS IS NOT ACCEPTABLE. IT IS A LONG WALK TO THE BANK AND I HAD TO PAY THIS AMOUNT TODAY!!! YOU HAVE NOT RIGHT TO TURN MY STAFF MEMBER AWAY FROM THE TELLER AND FORCE HIM TO ROUND OFF MY AMOUNT TO USE AT THE ATM. I REPEAT ----- THIS IS NOT ACCEPTABLE. I EXPECT THE MANAGER OF THE BRANCH TO LOOK INTO THIS AND REVERT. WE WERE ALSO TOLD THAT ALL AMOUNTS BELOW 10000 MUST BE DEPOSITED AT THE ATM..IS THIS FNB POLICY. IF IT IS -PROVIDE ME WITH A COPY. IF YOU DONT ALLOW US TO DEPOSIT MIXED AMOUNTS AT THE TELLER-PROVIDE ME WITH A COPY OF YOUR POLICY.. <br> <br> THIS OCCURRED ON SATURDAY 29 AUGUST 2015 BETWEEN 10 AND 12.<br> <br> THIS IS NOT THE FNB IS BULLYING MY STAFF INTO THE USING THE ATM.