Complaint

Good day, my name is Marius Rautenbach, on Black Friday, 29 November 2019, I bought a Camera Canon 200D Double Zoom Kit, it was a order for online special only . I have been struggling since then to track my order. After many complaints, I see know that Incredible Connection has send me a e mail, stating that they have no stock on this camera and that they wont be receiving any stock, but they do not mention of any refund or that I can choose another camera for the same value. It is pathetic. The contact number at their Head Office is not answered at all, lets a person think why. There is a pathetic lets chat option, but they cant help at all. This was my first and last time that I buy online something at Incredible Connection.