1 reviews | Active since Feb 2015
Complaint- 2g data September not received
FNB Connect- Complaint I called in 19 September 2018 to make a follow up regarding my monthly 2g data for September not received, initial query logged 8 September, the agent put me on hold for 35 minutes &dropped the call .ever since no respond from fnb. Connect..what a disgusting service received. I am still waiting for a sim card statement reflecting 2g data received even today. ID ********** 386081 cell ********** 968
Good Day Gontse ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Gontse ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***