Complaint

I am very disappointed with the quality of their service lately. I app**** for the cashflow relief benefit extension which was approved in July 2020. The first debit order was due to go off my account in October 2020 but to my surprise they decided to process the debit order on the 31 August 2020. I first called the bank on the 02 September 2020n to have the debit order reverse but was told I can use my banking app to revert the transaction. I couldn't do it the same day, I did it on the 03 September 2020 and was unsuccessful. I call them again on Friday the 04th and was told I cannot reverse a covid 19 loan, and was told they will escalate my query and someone was going to call me back. I made it clear the I needed that R772 urgently. I have been callling FNB since, the funds are not reversed and. I'm told the matter is escalated to the manager and will be contacted and that has not happened everytime.