COMPLAINT

Im very unhappy with FNB Rustenburg squere service, I struggeld 3 times to close my credit card, every time they say they closed the card, and it was not closed, first time was November last year 2022, second time February 2023, third time 24 June 2023, Sinazo, was the person who helped me, then on the 28 June 2023, R20 000.00 from my debit card was Payfast quick trade, deducted, without no notice from the bank or aproval from me, my daily limit is only 10 000.00, this incedent happend inside the bank, we did report imediatly to ***** department and told me to go to my bank, i did, with no luck, the manager was not there, only helped me with a tempory card, in that week i received my permanent card, we loged a complaint 5 July 2023 to ***, we only received a reply from them on the 21 July 2023, stating its not FNB fault, they dont take responsibility for *****, after that response i went back to the branch and was luckey to see the manager, Mefi, he went into my account and noticed, that i struggled since last year to close my credit card, and its was never done, not one of the times i was at FNB and closed it, this would never of happened, if FNB did their work, I went to see Mefi again to sort out my problem, and confirmed he cant help me because i gave FNB over to OBS { ombudsman }, they need to sort it out, i need my money to be paid back to me R20 000.00, I am a pensioner, and have accounts that I need to pay, to date we have not received any feedback, nobody contacted me, as FNB stated on email, that they dont take responsibility. Susan Coetzee