Complaint

The Manager FNB

Dear Sir / Madam

RE: ELISE VAN DER WESTHUIZEN – ID *** – ACCOUNT ***

I am very upset. Last week the 14th of August I went into the FNB bank at Boardwalk Richards Bay. I wanted to change my smart account to a Gold Cheque account at first, so that I can earn E-bucks. The guy did this, while explaining about E-bucks and then telling me about the fusion account which is better and how it works. We decided that the Fusion account is the best option for me to ear e-bucks as well. So now he app**** for the fusion account.

Then I got a call saying the going to deliver my card. But a disappointment, because now FNB sent me a Gold Cheque Account but not my Fusion Account card. So I went into the bank again yesterday…a lady at the front helped me. We checked on my profile and clearly you can see that the did order a fusion account. I told her I didn’t want the Gold Cheque account and she cancelled it for me. She then checked if my Fusion card was at the bank for collection, because it is now more than 7 days later. But nothing.

Today I went online and spoke to Sharon Songoane at 13h40. It didn’t seem like she really want to help me. She said I must call the Couriers. I phoned both and they had no other card for me…..Really …..Now I am upset….because what now. Now I must go again into the bank to try and sort this out. This is pathetic!!!

I also asked the guy to change my email address to ***, but still correspondence is going to my old email address. My old email address is expiring month end. So who is going to fix this. If you can’t sort this out a.s.a.p. then I am going to change to another bank and take my account, 7 day notice account, 30day tax free deposit account and my Fixed Deposit account to another. I am very disappointed. I am with FNB for many many years!!!

I have done my homework. I actually opened an account with Tymebank yesterday, because there interest is much higher than what FNB is offering me. I was going to check it out first. But if you can’t sort out this problem a.s.a.p. I’ll take my business away from you. I am also going to put this on Helo Peter….because I’m sure you are going to charge me now for extra cards etc. I am really disappointed!

Elise van der Westhuizen ID *** Cell: ***