Complaint

Good day,

I have waited for the outcome of my complaint for almost two weeks when the consultant in charge of it by the name of Winnie called yesterday.She did not offer a resolution to my problem only to be to very rude and arrogant disputing my claims that funds are still missing in my account.

I then spoke to another consultant yesterday who had advised me to send the proof of the transactions for the money missing in my account since it said that it does not reflect on the statement.

I hired a car on two occasions last month of April first on the 18/04/19 then on the 27/04/19 the withheld deposits of R2000 for each car by the car rental company Dollar Thrifty hat e not been paid back to my bank account as supposed to.

I have been monitoring my balance and online banking since i returned the fist car and it has not been refunded since this day.I have contacted the car hire several time they refer me to my bank FNB because on their side they have released the money the consultants from FNB at the branches,call centers have been telling me that there is a note on the system that the funds were released.

A team leader from the card authorizations department said the funds for the first deposit are stuck somewhere blaming the car rental as well she then advised that a dispute must be done for it and that the second funds for the second deposit were released and that an account resolutions must be done in order for all this money to get back to my bank account.

She then referred me to the Gold Account department for that one consultant from the FNB Gold account department said there is an error regarding these funds because what the car hire did and promised that a dispute consultant will contact me i am still waiting for the call till this day.

I am frustrated because i need to use the money and whenever i contact Dollar Thrifty car rental they contact fnb card authorizations they then say there is nothing wrong on their car rental side on their side it shows that the funds were released whilst others in these call centers said the car rental is the cause which then confuses me.

Please get the matter to be investigated about this thoroughly i want the money back i know i owe the bank credit but that does not mean that funds must go missing from my account this the worst banking experience in 8 years i have banked with fnb please assist me in recovering this money of the first deposit and the second deposit.