Complaint

On the 26th March my phone was ****** from me, i called FNB to block my cell phone banking and wallet that i received that day. Today, I called FNB to unblock it, i am not told that I need to as, the person who sent the ewallet to call them, what if the person is deceased. I've recently been upgraded to private banking , you are allocated a private banker to assist me, on the 27th March i sent my private banker an email, till today, he has not responded to that email. On the very same 27th i lodged a query regarding my personal loan, todate they are yet to come back to me.