Complaint

My name is Ntombizanele Ndinesa, I transferred my money in error to my loan acc. I called fnb loan department on the 07/01/2019 for them to reverse the money. I was told it was going to be in my acc in the next five working days which was on 14/01/2019. The money was not transferred so I called again and was told the money will be in my acc later that day or the next day. I called again on the 15/01/2019 and was told the same story that the matter was escalated and I demanded to speak to a manager who promised to do the follow up and call me in the next three hours . I am still waiting for the call or my money. This money was meant for my daughters school fees and uniform. My I'd number is ********** 836088