1 reviews | Active since Jul 2018
Complaint
Frustrated... Please cancel my cheque account. I requested for cancellation on 9/7/2018 when I settled overdraft. I was told it takes seven days after seven days it is still not cancelled. I spoke to Vaughan who told me the is a refund transferred to my account and advised that I withdraw that money and email ********** to cancel. I email on 30 of July and 2 August no reply . Please close this account ASAP.
Good day Busisiwe Ramaselela,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Debt Review Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Busisiwe Ramaselela,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Debt Review Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)