Complaint

The branch in Cape Town at St George's, has a pathetic customer service. There is no one at the door to direct where to go for help, worse service ever. They couldn't assist me with a card less withdraw, because I wanted to reserve the money or get a new pin. THAT MUSLIM LADY DID NOT KNOW WHAT I WAS TALKING ABOUT!!! The service in that branch is extremely slow with the consultants, a person needs to sit more then an hour but still no help. Call Center even worse, I wonder why did I bank with FNB such a poor service.......