Complaint

I have been busy trying to wind up my late husbands estate. Most of his accounts are with FNB. Since I was not getting much help from various FNB branches. 1 branch manager provided me with a contact number for Fiduciary, I called them this morning at 10:16 am and spoke to a Bulelwa. She was also giving me run around and email addresses stating my problem is not solved by their division. As I was voicing out my frustration because the branch manager at Chris Hani told me Fiduciary would be able to assist yet every time I'm told of a new process, she hung up on. No explanation why all the processes she just hung up after a 25min and 7 seconds call. I'm appalled by the behavior of this Bulelwa who has no sympathy and no knowledge of products and no telephone etiquette what so ever. She should have app**** for leave if she doesnt want to handle difficult questions or have the necessary skills to solve such. Move her to another department.