1 reviews | Active since Dec 2017
Complaint
Hi , My account was debited by ********** (naedo collection) who debited 109. I stopped the debit order electronically but I needed assistance with reversal and called the call centre , IVR requested validation of my card which was successful but it not validate my pin as a result blocked my card. The person I spoke to Amanda Fourie said I now need to go to the branch which is so inconveniencing for me . FNB has pathetic service , will advise everyone experiencing this bad service to simply change the bank.
Good Day,
Thank you for your posting.
If your card had been blocked due to the pin number, you will have to visit a branch closest to you with your card and id book for assistance on activating or resetting the pin. T
We do apologise for the inconvenience caused however this is a bank requirement and it cannot be reset via online banking or the atm as the client has to be validated at the branch.
Regards,
Hello Peter Complaint Team
*** (option one)
Good Day,
Thank you for your posting.
If your card had been blocked due to the pin number, you will have to visit a branch closest to you with your card and id book for assistance on activating or resetting the pin. T
We do apologise for the inconvenience caused however this is a bank requirement and it cannot be reset via online banking or the atm as the client has to be validated at the branch.
Regards,
Hello Peter Complaint Team
*** (option one)