COMPLAINT *** ex 2018

FNB Forex <***>, info <***>

Good afternoon, On the base of the decision Ombudsman took after over 8 months without taking attention to our summary of the facts with proof and also international documents supp****, exactly as you did at the time we tried to settle the problem directly, when you avoided on purpose and in totally bad faith to apply the due and right exchange rate Euro/Rand at the time, we do not have intention to re-start a new useless procedure through the Ombudsman. Obviously, having the Ombudsman acted in your favor, we do not have any hopes that our rights as Consumers and Customers in total GOOD FAITH will be respected and honored. You ALL know exactly what you did to us and the amount you *****ed. Therefore, you are fully able and grown up enough to undertake the responsibility refunding us without hiding yourself behind anybody's shoulders taking the right decision without continuing wasting time. It is up to your Management take a final decision. Meanwhile, we already reported to Italy and to the Deutsche Bank what you did and sent copy of the Ombudsman's decision ... You ALL can be proud of that and having duly shown to all Parties involved the way you act to ***** your own Customers ... Claudio Ruffini & Luciana Pisterzi