Complaint

On the 22nd of July I received a message via the app that my card is en route, since I had opted for the card to be delivered to me I waited the whole day but no delivery. On the 26 July I enquired via the app as to the wherabouts of my card and was advised that card was delivered to Vincent Branch, mind you I had selected for card be delivered to me but no communication from courier company. So today, 27 July I went to Vincent branch only to find the branch under construction so I went to Beacon Bay as I was advised that is the back up branch. I then went to Beacon Bay branch, waited 2hrs in the queue to be assisted only to find out when being assisted that the card was actually in East London branch. This is beyond frustrating as almost half my day is gone going up n down looking for a card that was supposed to be delivered to me... soooo disappointed in this service.