Complaint

I have an existing bond with FNB for more than 13 years and were up-to-date in all these years with monthly payments.Last year I had challenges in honouring my commitments due to challenges that I faced in business as a result of covid and subsequently arrears accumulated.Towards the end of 2020 things became better and I honoured my payments every months and decided to increase bond repayment to cover the existing arrears.I tried to contact homeloans at FNB but in vain instead they eventually responded by telling me to pay the arrear amount in full or they will proceed with legal action.They have recently sent me an e mail to say I must arrange with them on how will I pay arrears and on phoning they just gave me an ultimatum without listening on my side,mind you I'm paying them every month and projecting to cover the arrears in 12 months to come.FNB slogan says How can we help you?I don't see that in this case.The market value of my house exceeds the amount that I owe the bank by far and no one can convince me the risk that FNB is facing to put pressure on someone who is in actual fact paying them anyway.So far no one has actually convinced me with facts and figures and I guess the CEO of FNB will school me. Thank you ***