Complains to Priemer Banking

On the 17th June 2020 my cellphone I called FNB ********** to block on the accounts. On the 18th June 2020. I made a sim swap I went to FNB Nicole way to unblock my account and request new card etc. They did phone ********** to unblock my account . only to find out they didn't remove the hold on the ewallet account, I call call centre i was told to go to nearest branch to in order to remove the hold on the account . i went to Nicole way to do that the consultant phone ********** they didn't help i was transferred to different for the entire hour. I left the bank i tried the the following day still didn't get help. I called the ewallet Fradualent dept to assist they keep saying i must go to the nearest atm i keep telling it gives error that i can not process transaction account frozen. Since from the 18th June till the 21st August I call FNB to assist i would put on onhold trying to get help my calls will get dropped. Some will trying to have a look on the account saying with 24hrs. I do't know whether people who works there do they know how they did on my accoount or what . on the 20th one of the consultant did try to help and tell who put the hold on the account Bulukang Kolobetso i tried calling his dept to locate him but I couldn't get help. Since FNB they say all calls are rec ordered they track trace all my calls and see that did they help what i requested. On the 12th Aug i went to FNB Mall Of Africa I was on the call for 2 hrs trying to resolved this i was being transferred from one extension to one another, I spoke to more than 12 consultant on the phone still no can help on the 20th Aug Clementious Makhanya tried to help promise to call me after he has log a complains on E wallet ********** said it will be sorted out within an hour of which he was lying and he never returned a call as promised. Vusumzi also trying to help but nothing happen he insisted i must go to the ATM to withdraw the money i told him my account is Frozen , He never help me. Today on the 21st Aug 2020 Tisetso ****uby i explained my self to him he said he will trying to speak to someone who can help he put me on hold for the 20 minutes then call drop .

The level i got from FNB is shocking .