Complains and Frustration.

I just wanted to share must utmost frustration regarding service I've been experiencing recently from FNB. I've been a loyal client of FNB for more than 15 years. i have private client account and Business account holder, few months back this year 2020, i received a mail from my former private client banker Ms. Shameema Daimon that i will be having a new private client banker. I mean with all appreciation to Ms. Daimon She was an excellent banker, she always attend to my banking needs whether in email or phone calls. but currently all change with my new private banker, i called and email a following request. (1) I was issued a new Petro Card both for me and my daughter., but when i use it it ask for PIN number which doesn't exist before, then she rep**** to sort it and revert back to me, but 1 month down the line i still cannot use the card. (2) i requested on the same phone call, to stop a debit order from one company, guess what same company still debit from my account this month of Oct 2020. all i received from her emails are advert for investment opportunities, but nothing on my actual issues, on top of all i get charge by thend of the month, with all honesty, i dont mind to pay extra charge for a private banker, but must assist when needed. On another note, as mentioned i also have a Gold business account which i wanted to start the actual business last month and i needed some assistance on procuring equipment's from Germany, transferring payment to my supplier and jump start my business, She referred to me that there is separate relationship manager for business side by the name of Ms De kock, i have tried calling her mobile, send emails but no reply for more than a month, i mean i understand if I'm querying for private account but his is a business account, My Gold business card was also expired Jan 2020, and no one even bothered. worst part i have discovered that my business account was address in Century City in Cape town, and my CIPC business registration address was in Johannesburg, how the hell this can happen. 2 weeks back i received a phone call from a gentlemen from FNB client assistance, unfortunately i did not wrote down his name, he should be complemented for doing a good job as he is the one who assisted me for my business account to be transferred to closer to my residence so i chose Karaglen, Eden Glen, Edenvale branch, and mention that my new business relationship manager will be on that same branch for easy access, and he also assisted me to get my business card renewed. i clearly mention to the gentlemen on the phone that i am busy on the week days and can only come to the branch on that saturday, but reminded me that the Relationship manager at Karaglen branch will not be available that saturday, so i said fine i will come and meet him the following saturday which is today 24 Oct 2020, i was at the branch 9 am. only to find out, the gentlemen at the door told me today we are off line, and i ask where is the Relationship manager or branch manager that maybe can assist me, he said he is not around. I said to myself. Oh sorry i forgot manager at FNB do not work on a saturday's. I'm sorry to say if those people are my employees at my company, they will be unemployed the following monday. Noel Pelobello ***