Hellopeter
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JR
Johann R

1 reviews | Active since Mar 2009

12 Apr 2022, 19:41

Complaining only helps

The only way to get something resolved with FNB is to complain about them on this platform. For some time now I'm trying to implement a deal FNB presented me with regarding reduction in credit card payment to assist me through hard times.

I responded to the presented offer and hence nothing happened I only reseved a call from there complaints department, they thought my reply on that email was a complaint. Really, can't the read the email?

I was told to respond to that offer via email to *** (that doesn't sound right due to this is nothing to do with loans but credit card) and I did with a reply they can't open the attachment, I rep**** with the offer I was given and I'm still waiting for a response, 2 days now.

All I want is to accept what they offered me on the credit card terms but they will drag this out till you have to pay fees on late payments regarding the credit card.

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Replies (1)
JR
Johann R's update14 Apr 2022, 22:13
Reviewer Update
Complaint *** is the seventh complaint against FNB since November. This just shows you the lack of customer care. Since this complaint they emailed me referring as a high priority complaint, but still nothing from FNB regarding the matter. I even phoned them referring to the reference number and they said they will list it as argent, but still nothing. Its long weekend and the date of payment for the card is Monday, so hence this issue has not been attended and they not given me the option that was promised as yet it seems that there will be penalty charges coming my why due to the incompetency of FNB credit card department. Time to be looking for a new bank, a bank that can help there customers.

The funny thing is this payment option comes from FNB, but to get them to implement it is like getting water from a rock. They always respond to a complaint on hellopeter but really nothing ever gets done.