Complaining about the Complaints department

2nd time on Hello Peter and been struggling with this since Dec 2014... Still waiting for a response on this from 14 January, please can Thabang's boss contact me?<br> <br> Thank you Thabang. This is helpful.<br> <br> Although, I am yet to understand why twice it was confirmed by different people on different dates that the debit orders should have gone through by FNB telephonically when I assume the below information on the print screen is widely known by call centre staff. <br> <br> Please could you forward me copies of all the below telephone conversations. Below the interactions I pick up with FNB re the account where confirmation was given.<br> <br> 23/12/2014 12:19 *** - initial confirmation that all debit orders will go through<br> 03/01/2014 10:12 *** - confirmation again that there shouldn't be any problem on FNB side and I should follow up directly with each debit order company which I did, only to be told the account is frozen by the debit order companies<br> 03/01/2014 10:05 *** - call got cut off and the remainder of the above conversation.