Complained to Premier Suit and got no response

<p>"A consultant will contact you within 1 working day"</p> <p> </p> <p>This was sent to me one week ago about a complaint I logged and literally no response or an attempt at correspondence has been made, and today I get a call from FNB asking if I want to add "Law on Call" onto my account as I am "SUCH a valuable customer".</p> <p> </p> <p>I feel **** to about the whole "Premier Suit" malarkey. Your own team of bankers that don't do anything, don't give you advice, are not readily avaliable to discuss finances and then flatout ignore you? Yeah right.</p> <p> </p> <p>Is this seriously how you treat your "premier" customers? Ignore them and then try to market packages to them?</p> <p>Absolutely shameful.<br /><br />Complaint Request Ref: SI- ********** </p>