Complaind

I just went to the FNB branch at Malvern I was so disappointed I want to replace my card of which I lost with my phone I wanted to setup my FNB app I need a card No. With my pin in order to do that unfortunately Ntombi Dlamini the Consultant that was helping me told me that I can not replace the card because I don't have any funds in my account I explained that I've been in a similar situation before and they replaced my card at FNB East Gate mall but she said unfortunately this is not East Gate we were told not to replace cards on an account without funds I was so disappointed that I have to go to a different branch to get good service for the same brand or company but maybe people are not equal in terms of were we reside