COMPLAIN REF ***NF NOT RESOLVED TO FULL SATISFACTION

claim not resolved to full satisfaction, the refund received was not the full amount. upon querying it the bank is giving us a run around. when we reported the ***** case, we highlighted on the statement all the transactions that Didn't belong to us that amounted to R7820. these were airtime purchases and EWallet's to the number that had access to the account's cellphone banking and other numbers as well that we didn't recognize. the bank only refunded transaction of the *****ulent number but none of those he sent money to friends or family. the refund received was only R6161.