Complain *** Urgent Resolution Required for Stuck Card and Unauthorized Transactions

Re: ***F Urgent Resolution Required for Stuck Card and Unauthorized Transactions

Hello Peter,

Complaint: Unauthorized Transactions and Stuck Card Incident

I'm writing to express my disappointment and frustration with the service I've received from First National Bank (FNB). On December 14, 2024, I attempted to withdraw cash from an ATM, but my card became stuck during the transaction. To my surprise, I discovered unauthorized transactions on my account.

Despite reporting the incident and following up with the bank, my issue remains unresolved. I've been left without access to my funds, and I'm struggling to meet my business obligations.

I'm requesting a full refund of the unauthorized transactions and immediate assistance in resolving this matter. I'd appreciate it if you could help me get a resolution from FNB.

Thank you for your attention to this matter. I look forward to your assistance in resolving this issue.

Sincerely, A Concerned Customer