Complain Query FI***

Complain Query FI***

Good day please assist me on this matter

I lost my mother on the 6 of January 2024. Write this said heart I could not burry my love one with dignity and Respect she deserved due to FNBlife.

I submitted all my claim documents on the 17th of Jan 2024. I waited for 24hrs waiting process while they were accesing my documents. I did not received any feedback from Fnblife.

Friday morning while I was in the funeral arrangements I went to the nearest branch in Queenstown to call the claim department. I was told that they will get back to me. Waited the whole day on that Friday with o response.

Tuesday morning I receive an sms that claim was declined based on what?

I called the FNB life again, I was told they will come back to me. Till now there has not been a response from Fnblife

This is my second complain with FnB regards to this policy in a few days time. The first was attending immediately right after I right my review here.

The stress and the pain that FNB coursed is unbearable. The burial of my mother was in shame. Why is FNB put me through to this.

Please assist me.