Complain Home Loan

Good day,

My home loan account was closed in error by FNB, and this is now directly impacting my visa application, which has strict timelines. I urgently need this matter resolved.

When I call, I am moved from one department to another with no accountability and no one able to assist. This level of service is unacceptable, especially considering the urgency and seriousness of the consequences.

I have limited time to finalise my visa, and I require immediate support to:

Confirm and correct the home loan account status, and

Provide official documentation reflecting the correction.

Please escalate this matter to the appropriate team and contact me as a matter of urgency.

Thank you.