Complain: Delayed claim

I made a claim on April 2023 which has not been attended to till this day. My mother had a will at FNB and had me, her daughter as the beneficiary of her estate and assests. It has now been about 2 years since I claimed everything. However, there is no response or any form of direction if things are going to be handed over to me or not. My case was handed over to someone else without me getting any clarity if there's progress or not.

The reason why we seriously need the money as soon as possible is that there has been several break-ins at the deceased property and we are hoping to get the money so that we make amends to put proper fencing to create a safe environment for us. Again, the children of the deceased late son who are also part of the will need funds to pay for school. The necessary documents for the renewal of the car license is still managed by the estate manager and the has hasn't been paid for the year.