Complain about poor service by some consultants at First National Bank.

I had a query which I needed help with and I used FNB online chat as it was after banking working hours. I started asking help from 17:55 and the first consultant asked me to wait while she is connecting me to the relevant section for help. I kept on waiting while help was not coming and after few minutes a new consultant asked me how can she help me and I repeated my problem to her and she asked me to hold while she is referring my query to the relevant person and another new third consultant asked how can she help and she asked me to wait as she is sending my query to someone and this went on till the fourth consultant at 18:20 who also asked me to stay online while she is seeking help which never came until I was asked the same query for the fifth time and that was when I gave up and close my phone as what was happening was not making sense for being referred from one consultant to anothernfive times ver 20.minutes without any help. This was not happening for the first time with FNB consultants, some would even tell me they are still new and not fami**** with other queries from clients. I would appreciate it if this matter could be referred to FNB as we cannot be given such poor service or have consultant who cannot help us with clients queries where I have been a client for over 30 years.care