Complain about bad service at Fnb

<p>My bank account was overcharged,and i logged complain with Fnb Ref: ********** 1- ********** 4 this was second Ref number.The first complain was on the 12/05/2016 and was not attended.</p> <p>I went in the branch to check the progress thats when i was told to fill another forms of which i did. Fnb informed me that the matter will be resolved within seven working days to-date the matter has not been solved.Everytime when checking progress either by calling customer centre or going to the nearest branch always i been told to wait seven days. </p>