Complain

I tend to believe that the best way to get things done or resolved at FNB is going onto Hellopeter.

September i used my Credit card to rent a car in Cape Town, which there was a holding fee of R4000. That transaction was showing on my App at which i was told by FNB chat that it takes 14 -30 Business days. Its long pasted 30 days.

I started to enquire about this an suddenly i can not find a trace of this transaction on my statement or App. The car rental company confirmed in written that FNB should relies the holding fee back into my account and gave details and ref numbers but FNB say they don't see any transactions.

So how is it possible that an external company can do as they please on my bank account and my BANK tells me they can not even pickup a thing regarding this.

I continuous enquired over and over, emails were sent which proof was requested and was sent. Know my BANK FNB is fully ignoring me. Bongani Khumalo was assigned to this complain again he asked me for proof which i sent again and over a few follow up emails still now acknowledgement of my emails.

I even went to the Key West branch, we tried to call him but he did not answer or get back to me. So this has been going on for to long.

Can you credit my account. Because it clear that there is something going on at FNB. Because one of the guys i work will had the same problem which wanted to add his lawyer but then got him money last week Thursday.

Again FNB has dropped the ball.