WM
Walied M

1 reviews | Active since Sept 2018

12 Sept 2018, 14:56

Complain

I had ********** activity on my account ,receiving notifications of someone taking uber rides on my account . I called the bank,they blocked my card and advices I will get a new bank card in a few days . I advised the consultant to deliver it at work as I need my card . It's been a month and No bank card . I called the call centre and are told to punch in.my card num which I did ,unfortunately it's blocked . No one can assist me . I thought moving to Fnb would be earlier but the service sucks . I refuse to go into a branch as I don't have the time to do it . And I I was advised they will deliver my card.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Sept 2018, 16:03
Official

Good Day Wa**** Mohammed ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***