1 reviews | Active since Sept 2018
Complain
I had ********** activity on my account ,receiving notifications of someone taking uber rides on my account . I called the bank,they blocked my card and advices I will get a new bank card in a few days . I advised the consultant to deliver it at work as I need my card . It's been a month and No bank card . I called the call centre and are told to punch in.my card num which I did ,unfortunately it's blocked . No one can assist me . I thought moving to Fnb would be earlier but the service sucks . I refuse to go into a branch as I don't have the time to do it . And I I was advised they will deliver my card.
Good Day Wa**** Mohammed ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Wa**** Mohammed ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
