Complain

I asked FNB to downgrade the type of account that I am currently using but its seem to be the problem for them to change. If they can change it why can't they let me know so that I can close that account, bank charges are more than R100 a month. <br> <br> And its been 2 months I have asked them this, april they said they will cancel but wow they have done it this month again the lady that was helping me is Refilwe from bloemfontein <br> <br> I regard for taking a funeral policy with them <br> <br> Not satisfied Customer (no)