Complacent Bank, They won't Help you.

This is now my third complaint. I am not certain what I should do for FNB to take me seriously as a client anymore. I have reached breaking point. If I could rate you less than 1 star I would.

1. Roxanne (not sure what department) - how long does it take you to do an account recon or actually get back to clients as promised? Why give me a number to contact you on and yet never be available when I call. What kind of service are we providing clients? Yet FNB has helped itself to a Value Added Fee off my account but I have had no value in the service I have received.

2. Fmbcard@fnb, is this department that arrogant? An email was sent to me advising that funds had been transferred from on account to another yet on a daily basis I check the accounts and guess what, nothing had changed so meaning the statement you do boldly put in writing is not true at all. So the arrogance of actually lying to a client in writing is really making me livid. What happened to also responding to client emails or have we lost all customer service valued that it is OK to have 3 emails go unanswered because the department has 0 respect for the client? Shocking really.

3. FNB credit card admin department. Are any of you actually doing any kind of work when you guys arrive at the office? How many escalations do your premier bankers need to submit before any of you can actually do your jobs and at least provide feedback? Calling into the premier banking suite on a daily bad is only to hear that the admin department has provided no feedback and this matter will be escalated again really isn't helping me in any way.

My anxiety and depression has seriously flared up thanks to this bank. I cannot believe the level of neglect and terrible service this organization is now willing to provide clients. The clients make the bank guys and we deserve respect especially when we complain.

I cannot understand why this matter is now entering its 3rd week when everyone was bold enough to tell of a 24-48 hour turnaround time.

You have not been helping me at all and I would like to call you out in your false advertising. "How can we help you?" should not be your slogan as I don't think anyone at this organisation knows what that means. It also entails actually calling clients back when making the undertaking to do so over the phone and being available when a client calls in. Having the decency to not ignore your colleagues when they send matters for escalation and emails to remind to you to call a client back.

You guys have really broken me now. I'm all out of hope and actual solutions of trying to resolve this through your channels. The next written communication will come through the legal system and I will be approaching the Banking Ombudsman to help assist with trying to get this matter resolved.

I cannot believe the complacency and arrogance this bank is now beginning to display towards its clients and I am no longer interested in remaining an FNB client once this matter is resolved. I've been to hurt by the behavior of FNB staff to even want to deal with any of it anymore.

A truly unsatisfied client. Really disappointed in FNB.