company policies

<br> Hi,<br> <br> I want to know if its within your company policies that your call centre agents can use clients details for private use? I received Tebogo's private whatsap message requesting my husband to send her his photo. <br> <br> if FNB wanted my husbands photo why didn't they ask him to visit his branch? Please contacts me for her contact number and proof of our whatsap conversation.<br> <br> thanks