Communication Sucks.

I'm generally very happy with FNB, but I have been trying to solve my problem for the past 2 months. I've phoned and phoned, and just been told to speak to this person and that person, but no one can help me. I went into one of your branches and they just made me phone another person. Eventually, I was given an email address and asked to email them with all my documents and proof. On the 5th of March (2020), I was given a reference number. I emailed again on the 16th of March asking for an update - nothing. I tried asking again on the 23rd of March for an update - nothing.