Communication problems at FNB CRS escalation

I received a notification from FNB CRS escalation (***) with no means of replying, hence I am responding here. The notification is to complete CRS form that I have already completed and submitted to a consultant at FNB Claremont, who updated all my information in front of me on 18 January 2022. The consultant then phoned CRS to confirm that this had been done. I rep**** to an SMS I received from CRS escalation afterwards that this had already been done. Pleas contact your branch and sort this out. Clearly there is a communication problem in the organisation. I offer training in this and FNB CRS escalation can contact me at Colliers Corporate Communications to book a course, which includes how to deal with covid, lockdowns and load-shedding. I would also be very interested to know what role FNB intends to play in the Globalist Socialist, one world economy, commonly being referred to as the Great Reset, or what they intend doing to protect their "valued customers" from this. Thank you.