DK
David K

1 reviews | Active since Sept 2010

23 Nov 2016, 08:55

COMMUNICATE DONT IRRITATE

<p>After receiving numerous impersonal sms messages re FICA info, I tried calling FNB - gave UP.</p> <p>Emailed FNB asking for a list of requirements.</p> <p> </p> <p>Reply was:</p> <p>Good day</p> <p> </p> <p>Thank you for your correspondence</p> <p> </p> <p>In order for us to action your request we will require you to provide us with your business name and account number.</p> <p> </p> <p>Regards</p> <p> </p> <p>I responded with info - NO RESPONSE.</p> <p> </p> <p>NOW I AM RECEIVING THE SMS Messages AGAIN</p> <p> </p> <p>You have my contact info, you have ALL of my banking info. Why can you not be professional and COMPETENT????</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Nov 2016, 09:23
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)