Come on FNB - first time I have problem and you guys suck

New(ish) account. So far so good, but as soon as I have a problem, First National Bank disappeared. Firstly, your customer service BOT is not very helpful. I should not have to key in my ID, bank card details AND pin code THREE times in one call. And then I get transferred to nobody. A call was logged I believe because the only communication I received was an email asking me to rate the customer service received. I NEVER RECEIVED ANY COMMUNICATION. It's 2 stars for now, and I am leaving my account open for now, but that ALL depends on your swift reply to me. P.S. I called again in later afternoon - was transferred by the bot - to a dead line!. Very frustrating