COLONIZATION IN 2016

<p>I do not believe how arrogant FNB employees and bank itself is, I sent an ewallet from my account and 5 minutes later learnt that my daughter had lost her phone. I immediately called to have the money reversed, I was told that would have a R50 fee, I didn't understand why I had to pay for my money to be given to me and argued the fact. I then decided I wouldn't do the reversal, I was told the ewallet had been blocked without me agreeing to it. Not only was that amount blocked but the whole ewallet service for my daughter. She was standing at a bus station in KZN waiting for money so she could come home. I spoke to the team lead Hlengiwe Mkhize who works at the ewallet call cenetre in Randburg and had to be humiliated alll over again, she yelled at me, laughed as well as told me I wasn't the only one wanting this service. Well is that my ****** problem? They couldn't unblock the service because the admin department works until 4pm. How does such a big bank have a 24 hour service thing and no way to sort out a mess that could happen. FNB is no longer interested in the wellbeing of he who brings business but is pushing their on agenda. I would like to be advised on how I can take this matter up legally as my girl child was affected emotionally and I financially because I had to send more money and book for her to sleep.</p> <p>Regards</p> <p>Lonwabo</p>