AJ
Anda J

1 reviews | Active since Dec 2011

06 Nov 2015, 10:18

Collections phoned for credit card payment

I paid my credit card in full, 06/08/2015, 8h17 (transfer from my FNB cheque account). Mpho from FNB collections phoned me 9h50 to enquire when I will do my payment. I informed her that she must update the account details because I already did the payment and actual settled the account. She did that and said thank you and good bye. After the call I get the following sms:\ as per your telephonic commitment we are expecting a payment of R3***/11/16 on your Credit Card. Why the sms? I phoned credit card department on ***. Explained that want this to be rectified

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Nov 2015, 10:43
Official
Hello anda panda,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Credit card who will provide you with feedback.

The reference number is 807073.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)