Collections Department

Debit order for the home loan was not paid. So I called Fnb home loan collections to make payment arrangement on the 9.3.15 at about 9:38. I was assisted by Lucille who asked me \why didn't the debit order go through"in a very rude tone! I was amazed and I asked what do you mean and told her I don't like her tone she continued with the tone telling me I have to fill in a debit order form for them to do a debit order! I then said sorry I cant continue with this conversation and I hung up. I'm so disappointed that such a big institution can have such rude people working and dealing with people who acknowledge their debts. I have an business account with that bank and have a had a personal account which I want to reopen cause Im impressed with their services but this that I have experienced today? Its a no no and really changed the image I had for the bank! Im really disappointed. <div><br></div><div><em>(Supplier name changed from Fnb Insurance Brokers to First National Bank by Hellopeter.com)</em></div> """