Collection for Personal loan too early before I get paid and cannot reverse.

Item: FNB (First National Bank)
Rating: 1
Author: Boitumelo T

Dear FNB,

I am not at all impressed with the messaging service on your app as the consultants that are meant to assist there are not helpful. This weekend was by far the worst service I have ever received from FNB. Your app is meant to make things easier and communication with your consultants is meant to make headway in terms of providing solutions. I did not receive this service this weekend and even today - I still got bad service being sent from pillar to post.

I have a personal loan with FNB. My playdate is the 28th, not 25th. Your need collection system collects on the 25th before I get paid and this is obviously an inconvenience. I HAVE A LOT OF DEBIT ORDERS THAT GO OFF MY ACCOUNT AND THEY ALL SEEM TO GET THIS RIGHT EXCEPT FOR YOU. Please FIX THIS.

I am NOT IMPRESSED!

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

29 Aug 2019, 08:55

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

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FNB (First National Bank)'s reply29 Aug 2019, 08:55

Official