Collecting credit card

Fnb contacted me and asked if they could change my credit card in August 2015. They said couriers will get in contact with me.<br> The courier contacted me and informed me that I need a proof of address. I moved in April 2015 to a farm, so I don't have a physical address, only a postal address.<br> I told them and they said they will get back to me...nobody got back to me.<br> They then phoned me twice after that to arrange delivery again, every time I told them the same thing and every time they said they will get back. Eventually I called them and they said I must rather collect my card at my nearest FNB branch. <br> They send me a sms to confirm card was ready for collection and I need to bring proof of address, again I phoned the branch and told them I don't have proof of address. They send me a declaration which my husband had to complete and then I had to take his proof of address. They told me I can bring a utility bill or ANY OTHER PROOF. <br> I hade to drive 70 km to Piketberg, stand in a queue for about 50 min only to be told that they could not accept the proof of address I had with me, which was a letter from Kaap Agri. <br> I drove 140km for nothing, still don't have my card